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Frequently Asked Questions
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Frequently asked questions
Frequently Asked Questions About NCHIC
Use this FAQ to find practical information about visiting New Covenant Hosanna International Church, worship services, ministries, choirs, giving and online resources. Browse the topics below and open a question to read its answer.
These answers provide general guidance. Please contact the church if you need more information about your circumstances.
Planning a visit
Start with worship services, visiting and practical information.
Getting involved
Explore questions about ministries, choirs, prayer and partnership.
Finding support
Read the resources and policy questions, or contact the church for help.
About this page
This summary introduces the topics covered. Refer to the relevant section below for the complete wording and contact details.
NCHIC · Frequently asked questions
NCHIC FAQ: Your Guide to Church Life
Use the FAQ table of contents to choose a topic, then browse the questions in that category. The answers below cover twelve areas of church life and website information.
New Covenant Hosanna
International Church
12 Question categories
Questions & guidance
Key points
Prepare for a visit with worship service and visitor information.
Explore ministries, choirs, prayer and ways to get involved.
Find questions about giving, media, partnership and resources.
Contact the church if your question needs a personal response.
1. General Information
5 questions
What is NCHIC?
New Covenant Hosanna International Church (NCHIC) is a vibrant, multicultural Christian church located in Rocklea, Queensland, Australia. We are a community of believers committed to teaching the Word of God, dynamic worship, sound biblical instruction, and prayer. Our church welcomes people of all backgrounds, nationalities, and walks of life.
What denomination is NCHIC?
NCHIC is a non-denominational, Bible-believing church. We hold to the core tenets of the Christian faith as revealed in Scripture, including the authority of the Bible, the deity of Christ, salvation by grace through faith, and the work of the Holy Spirit. We welcome Christians from all denominational backgrounds.
What is your church’s mission?
Our mission is to make disciples of Jesus Christ by teaching the Word of God, fostering dynamic worship, equipping believers for ministry, and reaching our community with the love of Christ. We aim to build a strong, faith-filled community that impacts our city, our nation, and the world for the glory of God.
How long has NCHIC been established?
Visit Our Story for the faith and values at the heart of our church family. Contact the church for the people, dates and milestones in NCHIC’s history.
Is NCHIC a registered charity?
Contact the church office for its legal name, current registration details and available financial information.
2. Worship Services
5 questions
What time are Sunday services?
Our Sunday worship service begins at 10:00 am and typically concludes around 12:30 pm. We encourage you to arrive 10–15 minutes early to settle in, enjoy fellowship, and prepare your heart for worship.
Do you have midweek services?
Yes, we hold midweek prayer meetings and Bible study sessions. Please check our Services page or contact us for the current schedule, as times may vary throughout the year.
What should I expect at a Sunday service?
A Sunday gathering centres on worship, prayer, Scripture and biblical teaching. Contact us before visiting to confirm language arrangements and any current children’s activities.
How long is a typical service?
Our Sunday service usually runs from 10:00 am to 12:30 pm and includes worship, prayer, teaching and fellowship.
Do you have special services during holidays?
Please check current church announcements or contact us to confirm the dates and times of special services.
3. Visiting & New Here
6 questions
Where is NCHIC located?
We are located at 1821 Ipswich Rd, Rocklea QLD 4106, Australia. The venue is easily accessible by car and public transport. There are clear signs to guide you once you arrive.
Get directions to NCHIC in Google Maps.
Is there parking available?
Contact the church to confirm parking arrangements at 1821 Ipswich Road, especially if you require accessible parking or assistance.
What should I wear to church?
Come as you are! There is no dress code at NCHIC. Some members dress formally, others casually — we welcome you however you feel comfortable. The most important thing is that you come.
I’m new — will I feel welcome?
Absolutely! We love welcoming new visitors. Our greeters and welcome team will meet you at the door, help you find a seat, and answer any questions. We also have a New Here page with helpful information for first-time visitors.
Can I bring my children?
Children are welcome. Ask us about current activities, age suitability, supervision and how your family can take part in the service.
Is your building wheelchair accessible?
Contact us before visiting to discuss step-free access, seating, toilets, parking and any assistance you require. We can then help you plan around the current venue arrangements.
4. Ministries & Groups
5 questions
What ministries does NCHIC offer?
We offer a variety of ministries including Men’s Ministry, Women’s Ministry, Youth Ministry, Children’s Ministry, Worship Ministry, Prayer Ministry, and Outreach Ministry. Each ministry is designed to serve specific needs within our congregation and community. Visit our Ministries page to learn more.
How can I get involved in a ministry?
We’d love for you to serve! You can explore our various ministries on the Ministries page, speak with a ministry leader after a Sunday service, or contact us through our Contact page. We’ll help you find the perfect fit for your gifts and interests.
Do you have youth programs?
Visit the Youth Ministry page to explore its focus, then ask the church about current activities, ages and gathering times.
What about programs for children?
Our Children’s Ministry page helps families prepare for a conversation. Confirm current age groups, supervision and activities with the church before attending.
Do you have small groups or home groups?
Contact the church to ask which groups are currently meeting, where they meet and which connection might suit your circumstances.
5. Choirs & Worship
4 questions
What choirs does NCHIC have?
NCHIC has several vibrant choirs including the General Hymns Choir, Angel Gospel Choir, Sunday School Choir, and the Hosanna Choir. Each choir has its own unique style and repertoire, contributing to our rich worship experience.
Can I join a choir?
Share your interest with the church and ask about current choir places, rehearsal times and any membership or audition requirements. The Choirs page introduces the four ensembles.
What style of worship music do you play?
Our worship is a beautiful blend of contemporary praise and worship, traditional hymns (including Kirundi hymns), gospel music, and Afrocentric worship. We believe music is a powerful tool for connecting with God and expressing our faith across cultures.
Do your choirs perform outside of church?
Please follow current church announcements or contact us to ask about upcoming choir performances and public events.
6. Giving & Donations
5 questions
How can I give or donate to NCHIC?
Our Donation page explains how to begin a giving enquiry. The buttons lead to Contact so the church can confirm the current giving methods and reference details.
Is my donation tax-deductible?
Ask the church about the specific fund, receipt arrangements and current registration details before giving. Do not assume that a contribution is tax-deductible from a website description.
How are donations used?
Contact the church to ask how a proposed gift would be used, whether it can be designated and what records or reporting are available.
Can I set up recurring donations?
Contact the church to discuss regular support and confirm which arrangements are currently available. The website does not currently include a recurring-payment checkout.
Do you accept international donations?
Contact the church before making an international gift to confirm the accepted method, currency, reference and any fees with the relevant provider.
7. Media & Online
5 questions
Can I watch services online?
Yes. Visit the Live Stream page during Sunday service or watch on the NCHIC YouTube channel. Past messages are available in the Sermon Archive.
Do you have a podcast?
Our listening guide helps you reflect on church recordings available through YouTube. A dedicated podcast feed has not been confirmed.
Where can I find past sermons?
Explore selected recordings on the Sermons page or open the church’s YouTube channel to browse available uploads. The website does not currently provide filters by speaker, topic or series.
Do you have a photo gallery?
The Gallery includes thematic imagery and selected videos. For current church activities, visit our linked channels or contact the church.
How can I stay connected on social media?
Follow us on YouTube, Facebook, and Instagram for updates, inspirational content, event announcements, and live service broadcasts. Links are available in our website footer.
8. Prayer & Pastoral Care
5 questions
How can I submit a prayer request?
Use the Prayer Ministry form or choose Prayer Request on the Contact form. Send only what you are comfortable sharing with the church, and avoid private details about others without permission. Requests are not monitored continuously.
Is there a prayer ministry I can join?
Contact the church to express your interest in shared prayer and ask about current gatherings and participation arrangements.
Do you offer pastoral counselling?
Contact the church to discuss a pastoral conversation, availability and how information would be handled. Ask what support can be offered and whether another service may be more suitable for your needs.
Can I request a home visit?
Please contact the church to discuss the circumstances and whether a pastoral visit can be arranged. Confirm availability before making plans.
Do you have marriage counselling or preparation?
Contact the church to ask what marriage preparation or pastoral guidance is currently available and how to arrange a conversation.
9. Partnership & Community
4 questions
How can I become a partner or member?
Use the Partners page to explore collaboration areas and send a proposal. The church can discuss purpose, responsibilities, availability and practical details with you.
Do you have community outreach programs?
Ask the church about current community needs and service opportunities. Share your interests and availability so the team can discuss a suitable way to help.
Can I volunteer at NCHIC?
Explore the serving steps on our Ministries page. Share your interests and availability, then ask about current needs, responsibilities, preparation and any checks appropriate to a role.
Do you support missions?
Contact the church to ask about current mission relationships or a proposed gift. Confirm the project, purpose and giving arrangements before contributing.
10. Resources & Learning
5 questions
Do you offer Bible study groups?
Our Bible Studies page offers reading pathways and study ideas. Contact the church to confirm current groups, topics, times and how to join.
Are there resources for new believers?
Start with our seven-day reading guide to John, explore New Here and bring your questions to the church team. You can take time to learn and discuss what you read.
Do you have a church library or resource centre?
Visit Resources for message links, a Bible reading guide and the downloadable Kirundi hymnal.
Can I download sermon notes?
A dedicated sermon-notes collection is not currently linked on this website. Ask the church whether notes are available for a particular message, or keep your own key points, Bible references and questions as you listen.
Do you have Kirundi hymns or resources?
Yes! We have a collection of Kirundi cantiques (hymns) available for download on our Resources page, reflecting our multicultural heritage and the beautiful worship traditions of our Burundian community.
11. Practical Information
5 questions
What public transport options are available?
Our church at 1821 Ipswich Rd, Rocklea is accessible by bus routes that run along Ipswich Road. The Rocklea train station is also nearby. We recommend checking the TransLink website for the most up-to-date schedule information.
Is there a kitchen or refreshment area?
Ask the church about current opportunities for fellowship after the service and whether refreshments are available on the day you visit.
Do you have Wi-Fi available?
Ask a church team member whether guest Wi-Fi is available and what the current access arrangements are.
Can I hire the church facility for events?
Our facility may be available for church-related events and functions. Please contact our administration team for availability, terms, and pricing.
What languages are services conducted in?
Our church family includes Kirundi, French and English speakers. Please contact us to confirm the languages and any interpretation available for your visit.
12. Policies & Legal
5 questions
Where can I find your privacy policy?
Read our Privacy Policy and contact the church with questions about its handling of information.
Do you have a cookie policy?
Yes, our detailed Cookie Policy explains what cookies and similar technologies we use on our website, why we use them, and how you can manage your preferences. View our Cookie Policy page for full details.
What are your terms and conditions?
Our Terms & Conditions governing the use of our website and services are available on our Terms & Conditions page. They cover acceptable use, intellectual property, liability, and other important legal information.
Is my personal information safe?
The site uses HTTPS and form submissions are saved in the WordPress administration area and sent to the church’s configured email contact. Please share only the information needed for your enquiry.
How do I opt out of communications?
You can unsubscribe from our email communications at any time using the unsubscribe link in any email. For other communication preferences, please contact us through our Contact page.
Take your next step
Still Have a Question? We Can Help.
We’re happy to help. Contact the church with your question, or call if you need to discuss the timing of a reply.